Frequently Asked Questions
Everything you need to know about our magical makeup collections.
Where does Flower Knows ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
Due to hygiene reasons, we only accept returns for products that are defective or damaged upon arrival. Please contact our support team within 14 days of receipt to initiate a claim.
Are Flower Knows products cruelty-free?
Yes, Flower Knows is committed to being cruelty-free. We do not test our products or ingredients on animals.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.
Are the products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on each product page and performing a patch test if you have specific allergies or sensitivities.