Returns & Exchanges
At Flower Knows, we want you to be completely enchanted by your purchase; if you are not satisfied, we offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack the items in their original aesthetic boxes and protective film to ensure they arrive back to us in pristine, resellable condition.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the package back to our fulfillment center for inspection.
Receive Your Refund
Once our team verifies the condition of the returned products, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing